Tour information and policies

Note that booking policies are subject to change. When you book on a trip, we will send you an up-to-date booking form, and you should read it through completely before signing it and returning it. You will be bound by the booking form that you sign, as it supersedes the information on this website or in our printed tour catalog. We will not consider a booking to be confirmed until we receive both your deposit and your signed and dated booking form. If you have any questions, please feel free to contact us by e-mail at info@manakinnaturetours.com or by phone at + 57 316 833 08 33, + 57 316 758 30 83 in Colombia.

 

MANAKIN NATURE TOURS undertakes to create a trip itinerary, to provide a trip leader to guide expeditions and to arrange for all travel services and accommodation. MANAKIN NATURE TOURS reserves the right to substitute other suppliers of arranged services, and to alter the itinerary when deemed necessary or advisable. The passage contract used by the airline shall constitute the trip participant's sole contract regarding international air travel.

 

TRIP PRICE

The price of the trip includes all transfers, accommodation, tour materials and the service(s) of a leader, entrance fees to parks and reserves mentioned on the itinerary, as well as meals as indicated on the final itinerary. The price represents a complete package; itemization of individual costs is not available. Not included are flights between your home and the tour’s starting and ending destinations. Domestic flights required by the itinerary are almost always included in the tour price; there are however a few exceptions where it is more cost-effective to combine these with the purchase of your international ticket. All flights included or excluded from the tour price will be indicated on the final itinerary. Travel expenses such as departure taxes, passports, visas, immunizations, insurance, medical costs, evacuation, optional excursions, room service, beverages, laundry, excess baggage, tips, telephone calls and expenses of a purely personal nature or arising from the delay or extension of a trip due to causes beyond our control are not included. Routine tips for meals are included, but those for your porters, drivers, leader and local guides are not. If you have questions about the inclusion of a gratuity for any cost item, please do not hesitate to contact us.

 

TRIP PRICE INCREASE

Due to a variety of possible circumstances beyond our control, the total trip cost is subject to change, although this is only as a last resort. Participants will be notified if any changes to the trip cost will be incurred. MANAKIN NATURE TOURS tries its best to anticipate the rising costs of service in every area it operates, but when unexpected increases occur we will reserve the right to increase our price by 10% of the tour price. If greater increases are necessary, participants will be allowed to withdraw from the tour without cancellation penalty.

If you wish to avoid the cost of a single room (single supplement), we will attempt to find a roommate for you, but please be aware that this is not always possible and if we are unable to find a suitable roommate for you, you will be required to pay the single supplement. Please note rooming preferences will be honored to the best of our ability, but not guaranteed. In some remote locations (e.g. field stations), this may not always be possible, and sharing arrangements need to be accommodated. Whenever MANAKIN NATURE TOURS is aware of these situations, participants will always be informed prior to booking. When unexpected sharing has to occur (particularly in remote locations where communication is difficult), the lack of availability at a particular hotel or lodge is usually not known by us in advance and is only discovered on arrival.  Under these circumstances, your leader will do their best to accommodate the group’s preferences.

 

RESERVATIONS and PAYMENTS

To secure your reservation, a non-refundable deposit of 30% of the total trip price as well as the signing of the booking form containing the assumption of risk and release section, are required. MANAKIN NATURE TOURS reserves the right to refuse or decline bookings for any reason whatsoever, at our sole discretion. A booking is accepted only from the date that MANAKIN NATURE TOURS has confirmed acceptance in writing and issued a confirmation invoice and payment schedule for the tour. Only at this point does the contract between the participant and MANAKIN NATURE TOURS come into existence. If payments are not received according to the payment schedule outlined in the booking form, MANAKIN NATURE TOURS reserves the right to treat these bookings as cancelled and charge cancellation fees as outlined in the booking form.

The full balance is due 30 days prior to the departure date. Payments for bookings made less than 60 days prior to departure are due in full at the time of booking. Regrettably, failure to make deposits or payments on time may result in the cancellation of your reservation, and cancellation fees will apply.

 

IMPORTANT: WHENEVER YOU MAKE A PAYMENT, WHETHER IT BE AN INITIAL DEPOSIT OR FINAL PAYMENT, YOU MUST TELL US BY PHONE, EMAIL, OR FAX THE AMOUNT OF THE PAYMENT, FORM OF THE PAYMENT, AND THE DATE IT WAS SENT. FAILURE TO DO SO WILL RESULT IN A DELAY

 

CONFIRMATION OF RECEIPT OF YOUR FUNDS

We accept payments per wire transfer, but you need to pay for bank surcharges.  We can accept payments by credit cards, but you need to pay the 4.5% or other commission charged by the credit card company.

 

INSURANCE

All trip participants are responsible for their own personal travel insurance to cover accidents, medical expenses, evacuation, repatriation, and loss of effects. We suggest you check your health policy to determine if it provides any overseas coverage. In addition, we strongly recommend trip cancellation/interruption coverage. We cannot stress how important this is to protect your investment. Please note that most traveler insurance companies require policies to be purchased within a short period following booking, depending on the insurer, so bear this in mind when booking and applying for travel insurance.

 

To best protection, we recommend highly Global Rescue services (optional) (www.globalrescue.com),  As the ‘Official Provider of Emergency Medical and Evacuation Services’ to MANAKIN NATURE TOURS, Global Rescue provides birders with best-in-class advisory, field rescue and evacuation services, in both medical and security emergencies. Global Rescue’s ability to perform a Field Rescue from the point of injury, no matter how remote, and their commitment to evacuate a member back to their home hospital of choice is unmatched in the industry. Through an exclusive relationship with Johns Hopkins Medicine, Global Rescue members benefit from the advisory services of some of the world’s finest physicians. Recent missions performed by Global Rescue include evacuations from Nepal, Bhutan, Egypt, Bolivia and many other remote locations.

 

 

 

 

CHANGE OF ITINERARY or LEADER

MANAKIN NATURE TOURS reserves the right to make tour changes if the need should arise due to unforeseen circumstances. If the trip leader/guide determines it is best to deviate from the activities described in the trip program, he/she will make reasonable efforts to substitute an

activity of comparable interest and satisfaction to the trip participants. If significant changes are necessary prior to the start of any tour, participants will be informed. If a change of itinerary or operation mode is imposed upon us for any reason, such as airline strikes, weather or political unrest, the additional costs, whichever these may be, shall be the participants’ responsibility.

Finally, MANAKIN NATURE TOURS reserves the right to assign or substitute any of its leaders on any tour.

 

GROUP SIZE

A suitable maximum group size to enjoy a tour will depend very much upon the location and type of habitats visited. On set-departure tours, the maximum number of tour participants is 10. When there are eleven or more participants, a second leader will be provided. On tours that spend time primarily in forest environments, maximum group size is typically eight to ten tour participants, with one leader. Customized tours can be arranged on request with a participant-to-leader ratio in accordance with the clients’ wishes.

 

MEDICAL CARE

All applicants with medical problems that could interfere with or limit participation on the tour, or with communicable diseases, are required to make them known to us. The trip leader/guide has the right to disqualify anyone at any time from certain activities, if he/she has reason to believe that the person is not capable of safely participating in the activity. MANAKIN NATURE TOURS makes no representation that there will be a doctor on any particular trip, and we assume no liability whatsoever regarding provision of medical care. If a participant is injured or becomes ill, MANAKIN NATURE TOURS or the trip leader/guide may, at the participant's cost, arrange medical evacuation or other emergency services.

 

RESTRICTIONS AND PARTICIPATION

Our tours do not normally entail very strenuous activity but, if this cannot be avoided, it will be made clear in the tour details. Nevertheless, participants must be able to complete moderate walks of several miles a day, sometimes on uneven or slippery surfaces, to participate fully in the activities of the tour. To cater for the needs of all levels of birdwatcher, our tours sometimes involve long days in the field and travelling long distances.

 

AUTHORITY OF TRIP LEADER/GUIDE

Please let the trip leader/guide knows of any problems or dissatisfaction; he/she will usually be able to remedy the situation. If a schedule change is necessary, he/she will ordinarily consult with trip participants. However, on matters relating to the safety and proper conduct of the trip, the leader's decision is final. MANAKIN NATURE TOURS accepts no responsibility for a participant who breaks the laws or regulations of any place visited, who is judged detrimental to the safety or welfare of others on the trip, or whose behavior impedes the operation of the trip or the rights, welfare or enjoyment of other trip participants. Such a person may be asked to leave the trip and MANAKIN NATURE TOURS shall not be liable for any additional expenses incurred by a person excluded from further participation on a trip, including but not limited to, ground costs and airfares.

 

TRAVELER’S RESPONSIBILITY

Trip participants' responsibilities include: selecting a trip appropriate to their interests and abilities; determining that particular destinations and activities are appropriate for them; determining that they are in sufficient health and fitness to undertake the trip and particular activities along the way; acquiring necessary passports, visas and immunizations; securing adequate insurance coverage; bringing appropriate clothing and equipment; passing through customs. Participants are responsible for the fate of any personal belongings they choose to bring on the trip. The primary focus of our set-departure trips is birding or wildlife watching with a secondary focus on other aspects of natural history, culture, and/or photography. Unless otherwise stated in the tour itinerary, these must not interfere with the primary focus of the trip.

 

DOCUMENTATION

A passport valid for six months after the date of departure is required for all trips. It is the responsibility of the traveler to determine their visa requirements for all destinations and countries visited within a tour, though MANAKIN NATURE TOURS can help you with this upon request.

 

IMMUNIZATIONS

We assume that you will be up to date with vaccinations. No vaccination certificates are required to enter Colombia, but it is important that you have the following information:

 

  • Most reserves do not have major problems with mosquitoes.

  • Typhoid and hepatitis A vaccines are strongly recommended.

  • Yellow Fever is very rare in Colombia.

  • Malaria can be found in many lowland areas of Colombia. While it is not known near any of our reserves it is present in some towns in the regions of the Eastern, Central, and Western Andes; and in Magdalena, Santa Marta, Guajira and Choco. In these areas it is desirable to reduce the number of insect bites by wearing long- sleeved shirts and trousers and using repellent, especially at dawn and dusk.

  • Dengue fever, while rare, is also a possibility, so try to minimize mosquito bites and be aware of the symptoms.

  • Leischman’s disease from sand-fly bites is also a remote possibility in lowland areas, and once again visitors should be aware of the symptoms. It has only been rarely reported from communities in Magdalena Valley, although not from within the reserve.

  • Chiggers are in long grass around the Caribbean Coast if walking off the road. Cover your legs/trousers, shoes and waist with insect repellent.

 

CANCELLATION BY TRAVELER

We require written notice of cancellation, which is effective upon receipt by us. If you need to cancel your booking, you must inform us immediately via email or fax and we will confirm your cancellation. Based on the date that we acknowledge your cancellation notice, cancellation fees will apply per person. This policy and fee schedule also applies to pre-trip and post-trip extensions as well as any transfers from one tour extension to another. For cancellations received 60 days or more prior to the first day of the tour, the cancellation fee will be your non-refundable deposit.

For cancellations received 59 days or less prior to the first day of the tour, the cancellation fee will be the full cost of the tour. Please note that bank charges may be deducted from the refund you receive. Under no circumstances can MANAKIN NATURE TOURS waive or reduce cancellation fees, so it is highly recommended that you purchase trip cancellation/interruption insurance.

 

CANCELLATION BY MANAKIN NATURE TOURS

We always try to run a tour even if few people have signed up, and sometimes at a loss. Certain tours are designated as “guaranteed departures” which means they will never be cancelled due to insufficient bookings. Trip cancellations by MANAKIN NATURE TOURS are a matter of last resort, in case that MANAKIN needs to cancel the trip we will comeback all the money deposited.

 

TRIP GUIDELINES

 

INSURANCE

Make sure you have travel insurance with medical coverage and keep details of your policy separate from your valuables. Many insurance policies exclude certain departments of Colombia.

 

To best protection, we recommend highly Global Rescue services (optional) (www.globalrescue.com),  As the ‘Official Provider of Emergency Medical and Evacuation Services’ to MANAKIN NATURE TOURS, Global Rescue provides birders with best-in-class advisory, field rescue and evacuation services, in both medical and security emergencies. Global Rescue’s ability to perform a Field Rescue from the point of injury, no matter how remote, and their commitment to evacuate a member back to their home hospital of choice is unmatched in the industry. Through an exclusive relationship with Johns Hopkins Medicine, Global Rescue members benefit from the advisory services of some of the world’s finest physicians. Recent missions performed by Global Rescue include evacuations from Nepal, Bhutan, Egypt, Bolivia and many other remote locations.

 

PHYSICAL DIFFICULTY

Generally moderate with good walking conditions, although heavy rains could make trails muddy so rubber boots would be needed. Great care should be taken on this journey (ensure you have plenty of water, minimum equipment (all non-essentials are carried by porters) and allow plenty of time to bird as you go.

 

REFERENCE BOOKS

  • Birds of Northern South America – Restall (2 volumes –one text and one plates) is best.

  • Just carry around the plates in the field.

  • Birds of Colombia – Hilty & Brown 1986

  • Field Guide to the Birds of Colombia 2010 – McMullan, Donegan, Quevedo – ProAves Foundation

  • Field Guide to the Birds of Colombia 2014 – McMullan, Donegan, Quevedo, Ellery, Bartels – ProAves Foundation

 

ESSENTIALS

  • Passport (valid 6 months beyond date of return)

  • Special medicines and prescriptions (advise us of any medical conditions).

  • Spray Insect repellent, better if water / sweat poof.

  • Hat - light hat with wide brim or baseball cap for sun protection.

  • Lightweight rain jacket

  • Compact dark colored umbrella

  • Small flashlight (spare batteries if not LED)

  • Compact battery alarm clock

  • Rubber boots (for muddy trails) – these can be purchased in Colombia if you do not have very large feet

  • Reference books

  • Binoculars

  • Checklists, notebooks, pencils

 

RECOMMENDED ITEMS

  • Moistened wipes

  • Hiking pole (if required)

  • Favourite snacks such as nuts, dried fruit in plastic zip-lock bags, energy bars, etc.

  • Favourite remedies for headaches, colds, upset stomach, mild antihistamine, etc.

  • 1 (max 2) debit/credit cards – do not bring travellers cheques.

  • Sunglasses

  • Bring a small pillow or inflatable head pillow for resting during drives

  • Cloths for cleaning camera/binoculars

  • Sweat rags, handkerchiefs, tissues

  • Bottle opener

  • Small day pack

  • Sun cream lotion, 15+ SPF, water and sweat proof.

  • If you use prescription glasses – bring an extra pair

 

CLOTHING

  • Casual, comfortable clothes and shoes for travel/evenings at lodge, e.g. tennis shoes

  • Light sweater

  • Light rain jacket

  • Hiking boots - lightweight hiking boots.

  • Socks - at least 1 pair per day

  • Shirts and/or t-shirts - long sleeved, light field shirts for intense sunshine and mosquitoes; trousers - light cotton trousers that dry easily

  • Underwear

  • Swimming things

  • Small towel

  • Biodegradable soap and shampoo (avoid damaging bacteria in sewage systems at reserves)

  • Toothbrush and toothpaste

  • Personal toilet articles (nail scissors, comb, moisturizer, etc)

 

LUGGAGE REQUIREMENTS:

  • Please keep luggage as light as possible for travel and mobility.

  • We strongly recommend that you hand-carry your money, passport, binoculars, camera, medicines, and any irreplaceable or valuable items.

  • Hard suitcases are not recommended.

  • Soft collapsible wheeled bags with handles are best.

  • Empty your wallet of cards and everything but the most essential material.

  • Plenty of Zip-lock plastic bags for keeping cameras, binoculars, etc. dry

  • Many plastic bags, a plastic rubble bag (i.e. thick rubbish bag) inside your duffel bag with valuables; dry clothes in plastic bags inside are also recommended.

 

IMMIGRATION

Visas are given at immigration on arrival for 30, 60 or 90 days (if you need more than 30 days make sure you insist on this at arrival). On departure there is a departure tax of around $40 which can be paid in pesos or dollars. Most international airlines include this in the fare (check with airline).

 

PRECAUTIONS

Be careful of your money and valuables in the airport as pickpockets are around. Also if you are riding any internal buses be careful of hands dipping into your hand luggage when you drop off to sleep on long journeys. Do not accept any food or drinks on public transport – even from ostensibly friendly people.

 

MONEY

Exchange rates vary (e.g. USD$1 = $1,800 pesos; $1 Canadian dollar =$1,600 pesos). Bring some US dollars for emergency, but otherwise recommend your cash be withdrawn from ATMs (all accept foreign debit cards) that can be found in large and medium sized towns. Credit cards are widely accepted. When they ask for “CC” use your passport number. We advise drawing some cash at the airport when you arrive from ATMs in the upstairs area to avoid the risks of visiting cash machines at night in Bogota.

Sustainability Policy / POLITICA DE SOSTENIBILIDAD

 

TRAVEL AGENCY MANAKIN NATURE TOURS S.A.S. aware of the importance of maintaining a sustainable tourism development, and assumed the principles adopted specifically in the Sectoral Technical Standard NTS-TS 003, is committed to carry out a sustainable management of its activities, through the adoption of commitments aimed at preventing, eliminating or reduce the impact of our facilities and operations.

 

We are looking for a better future, being aware of the commitment we have made to sustainable development. We will strive to reduce the impact of our activity and contribute to preserve the biological and cultural diversity of our environment through landscape integration, and respect for its flora and fauna and customs of local communities. Likewise, we also reject the sexual exploitation of children and adolescents (CSEC) and discrimination, according to compliance with Colombian legislation.

 

So that we promote the duties and rights of our collaborating clients and suppliers, to have a team work and a continuous improvement of our services.

 

This policy is issued in compliance with Sectorial Technical Standard NTS TS - 003, which establishes the sustainability requirements in the environmental, sociocultural and economic aspects that are applicable to travel agencies.

 

OBJECTIVES

 

• Promote in our guides and collaborators the optimal use of natural resources, taking into account that they are fundamental elements for tourism development in our country.

• Promote respect for the sociocultural authenticity of local communities, preserve their cultural, architectural and traditional values.

• Infuse customers with good environmental and cultural practices that guarantee the care and preservation of destinations.

• Comply with the health and safety at work policy.

• Guarantee quality with respect to the products and services we offer.

• Link suppliers that promote practices related to sustainable tourism.

 

SANITARY MEASURES FOR THE TRAVELER

 

Before going on a trip, find out about the effective health status of your destination and about access there to consular and emergency services, and make sure that your health and personal safety are not in danger. Make sure you have your specific needs covered (food, accessibility or medical care) before deciding to travel to a certain destination

 

TIMELY INFORMATION.

 

Gather as much information as possible about your destination, and take time to understand their customs, norms and traditions. Avoid behaviors that may offend the local population.

 

Inform yourself of the current legislation so as not to commit any act that is considered criminal in the visited country. Do not deal with drugs, weapons, antiquities, protected species, or products or substances that are dangerous or prohibited by national regulations.

 

CURRENT LEGAL REGULATION:

 

• Illegal trafficking of flora and fauna species and cultural heritage assets is considered a crime in Colombia for which fines and imprisonment may be incurred.

• Manakin Nature Tours S.A.S. In its commitment to sustainable development, it promotes compliance with the following regulations that protect the nation's cultural and natural heritage:

• Law 17 of 1981 and Law 1333 of 2009 on International Trade in Endangered Species of Wild Fauna and Flora.

• Law 63 of 1986 and Law 1185 of 2008 on Trade in Cultural Goods

• Resolution 0584 of 2002 on Wild Species that are threatened in the national territory.

• Law 1453 of 2011. Article 32. Illicit management of exotic species. Likewise, compliance with the applicable regulations is promoted to counteract the sexual exploitation of minors.

• Law 1336 of 2009 average of which Law 679 of 2001 is added and strengthened, to combat exploitation, pornography and sex tourism with children and adolescents.

• Law 679 of 2001 by means of which a statute is issued to prevent and counteract exploitation, pornography and sexual tourism with minors, in development of article 44 of the Constitution.

• Law 599 of 2000. Penal Code, Title IV «Crimes against freedom, integrity and sexual formation.

• Law 1482 of 2011, guarantee the protection of the rights of a person, group of people, community or people, which are violated through acts of racism or discrimination.

 

SUSTAINABLE BEHAVIOR

 

It is the responsibility of all employees, customers, employees and suppliers to implement the following good practices, in addition to those established in the different procedures of the Sustainability System:

 

SUSTAINABLE BEHAVIORS WITH THE ENVIRONMENT

 

• Always try to buy and consume foods that use recyclable packaging or that do not use them at all.

• Carry bags of different colors (green, blue and gray) to separate the waste and deposit it in the bins or places demarcated by the competent authority; both in the field and in the office.

• Encourage donation to projects that preserve and environmental education.

• Visitors under any circumstances may bring wild plants or animals to their country of origin; This is not only a crime, it also contributes to the disappearance of the species.

• Reduce your CO2 emissions, if you travel by car or bus turn it off while you are stopped.

• Avoid the use of clothes irons, hair dryers and irons.

• Do not throw garbage or plastic, identify the trash cans that are nearby or collect everything in a bag and at the end of your visit, throw the waste in the right place.

• Turn off the lights and air conditioning in order to save energy and avoid overloading the city's electrical systems

• Efficient use of paper (Recycling), water, energy and renewable resources.

• Help preserve the species of flora, fauna and cultural heritage found in the Agency and its surroundings.

• Support to community ecological groups through donations of equipment, field guides and endowments.

 

Water

• Close the faucets when they are not being used. Control the use of this resource.

• Remember that sanitary waste must be disposed of in the assigned garbage dump.

• Avoid contaminating the water.

• Do not pour harmful substances in washings or in toilets.

• It prefers the use of thermos for the personal consumption of water.

• Report to management, leaks or water leaks detected.

 

Energy

• Turn off the lights when they are not necessary.

• Turn off computer equipment, printers and other electrical appliances once the working day has ended

• Turn off the computer screen when it is not in use.

• Report damage detected to the management, in the sources, equipment or power conductors.

• Implementation of energy-saving light bulbs in the establishment.

 

Waste / Paper

• Remember the correct classification of waste.

• Use recyclable sheets as much as possible if you need to print.

• Print on both sides of the paper when possible.

• Promote communication through electronic means.

• Replace single-use batteries in the offices with rechargeable batteries with a longer life.

 

SOCIOCULTURAL BEHAVIOR

 

• Respect diversity; observe the traditions and social and cultural practices of the place.

• Abstention from the sale, commercialization, traffic or exhibition of archaeological pieces, unless it has the respective permits, for the unique and specific case of the exhibition.

• Inform travelers about the values ​​and traditions of the community.

• Avoid visits to indigenous communities without authorization.

• Encourage the purchase by the traveler of local products and crafts.

• Remind customers, suppliers and workers that it is important to respect human rights, since any act of violation towards these goes against the fundamentals of tourism.

• Manakin Nature Tours, warns that threatening the life of protected species, as well as the trafficking and exploitation of plants, is considered a crime and can bring serious penalties for those who carry it out.

• Manakin Nature Tours, promulgates in its customers, suppliers and employees basic and necessary care for the conservation and durability of the destination they visit, as well as ensuring the best experience during their stay.

• Clarify that the communities are the only ones that can decide the aspects of their cultural traditions that they wish to share with the visitors and the level of interaction in each one.

• Respect the visual arts based on traditional craftsmanship techniques of local communities.

• Encourage the consumption of typical foods of the country and their local communities.

• Promote social practices, rituals and festivities.

• Respect music and performing arts.

• Promote respect for oral traditions and expressions, including language as a vehicle of intangible cultural heritage.

• Respect knowledge and uses related to nature and the universe.

• Promote codes of behavior in sites of cultural or historical importance and protect archaeological and historical pieces.

• Contribute to the protection and maintenance of historical, archaeological, cultural and spiritual assets and sites, as well as promoting and valuing local traditions.

 

COMMUNITARIAN LOCAL DEVELOPMENT:

 

• Promote cultural meetings between tourists and local communities, in which an authentic and respectful exchange takes place.

• Promote tourism activities that protect the cultural heritage of the place of destination and that allow cultural and traditional products, crafts and folklore to remain in force.

• Encourage the participation of local communities in the development of tour packages.

• Include within the planning of the destination a participatory process with the community to carry out the activities to be carried out, inside and outside the natural area.

• Promote studies of the state of facilities in local communities to carry out tourism as a source of income.

• Respect the management plans of collective territories and the life plans of the black communities, indigenous resguardos and peasant communities

• Involve the traditional authorities of the indigenous and Afro-Colombian communities in the development processes of the tourism product.

 

BEHAVIOR IN THE COMPANY

 

• Continuous training for employees.

• Active re-engineering of our services for continuous improvement with customers.

• Report actions that attempt against the physical and moral integrity of living beings in general.

• Apply the legal policies that guarantee the durability of the Colombian Fauna and Flora, as well as the Welfare of children and adolescents.

• Maintain behaviors that contribute to good labor and business relationships, tolerating and respecting differences such as race, religion, gender, etc. Between the employees with the clients and with the suppliers.

• Conduct days of separation and delivery of paper to recyclers or recycling companies that use paper, both in the office and in the course of the tours.

• Reduce the use of plastic bags, replacing them with cloth bags or cardboard boxes.

• Provide customers with reusable bottles to reduce the use of plastic bottles.

• Encourage respect and good behavior towards local communities, where tourism plans are carried out, request advance permits for entry to communities.

• Give talks to the guides about the good use of natural reserves, natural national parks, sanctuaries of fauna and flora.

• Deliver manuals on good field practices for the guides.

• Abide by the code of conduct and report the facts when in doubt.

• Comply with established safety regulations.

• Promote and socialize labor practices that facilitate everyone's work.

• Respect the ideas of others and recognize achievements.

• Handle differences of opinion in private space with the people involved only.

• Inform suppliers and customers about the sustainability commitments acquired by the company.

 

BEHAVIOR WITH THE ECONOMY

 

• Fully carry out the projects established by the company, to guarantee its economic development.

• Comply with the guidelines laid down by management for the economic development of the Company.

• Report situations that may negatively impact the economy of the Company.

• Propose actions related to sustainability that lead to improving the indicators of the sustainability program.

• Identify any type of inconvenience that may negatively affect the agency and its stakeholders.

• Establish actions that increase the benefits of the agency and the community in general.

 

CODE OF CONDUCT (LAW 1336 OF 2009)

 

In order to counteract the sexual exploitation of children and adolescents in travel and tourism, providers of tourism services will adopt a code of conduct to be observed by their legal representatives, directors, administrators, employees and contractors linked to the provision of tourism services. , in order to make effective the obligations contemplated in articles 16 and 17 of Law 679 of 2001, as well as to prevent the behaviors typified in article 19 of the same Law and also to incorporate the following minimum control measures:

 

Manakin Nature Tours refrains from offering in tourism promotion programs and tourist plans, expressly or surreptitiously, plans for the sexual exploitation of children and adolescents and, in general, all types of sexual exploitation.

 

Manakin Nature Tours refrains from giving information to tourists, directly or through interposed persons about places where they are coordinated or where they practice commercial sexual exploitation of children and adolescents.

 

Manakin Nature Tours abstains from driving tourists, directly or through third parties to establishments or places where commercial sexual exploitation of children is practiced, as well as driving them to the places where tourists are staying, even if they are deals with ships located in the high seas, with the purpose of commercial sexual exploitation of children and adolescents.

 

Manakin Nature Tours abstains from providing vehicles on tourist routes for the purpose of exploitation or sexual abuse with children and adolescents in general, all types of sexual exploitation.

 

Prevent the entry of children and adolescents into hotels or places of accommodation and lodging, bars, similar businesses and other establishments in which tourism services are provided, for the purpose of exploitation or sexual abuse.

 

Manakin Nature Tours adopts measures to prevent personnel linked to any title with the company from offering tourism services that allow sexual activity with children and adolescents in general, all kinds of sexual exploitation.

 

Manakin Nature Tours will denounce before the Chamber and Commerce and other competent authorities, the facts of which it had knowledge by any means, as well as the existence of places, related to sexual exploitation of children and adolescents and ensure that within the company there are channels for the corresponding report to the competent authorities.

 

Manakin Nature Tours designs and disseminates within the company and its suppliers of goods and services, a policy in which the provider establishes measures to prevent and counteract all forms of sexual exploitation of children and adolescents in travel and tourism.

 

Manakin Nature Tours trains all personnel linked to the company, with regard to the prevention of commercial sexual exploitation of children and adolescents. Inform its users about the legal consequences in Colombia of the exploitation and sexual abuse of children and adolescents.

 

Manakin Nature Tours will inform its users about the legal consequences in Colombia of the exploitation and sexual abuse of children and adolescents.

 

In development of the provisions of Article 17 of Law 679 of 2001, the agency warns tourists that the exploitation and sexual abuse of minors in the country are criminally and administratively sanctioned, in accordance with the laws in force.

 

 

POLÍTICA DE SOSTENIBILIDAD.

 

LA AGENCIA OPERADORA DE VIAJES MANAKIN NATURE TOURS S.A.S. consciente de la importancia de mantener un desarrollo turístico sostenible, y asumidos los principios adoptados específicamente en la Norma Técnica Sectorial NTS–TS 003, se compromete a llevar a cabo una gestión sostenible de sus actividades, mediante la adopción de compromisos orientados a prevenir, eliminar o reducir el impacto de nuestras instalaciones y operaciones.

 

Buscamos un mejor futuro siendo conscientes del compromiso que hemos adquirido con el desarrollo sostenible. Pondremos empeño en reducir el impacto de nuestra actividad y en contribuir a preservar la diversidad biológica y cultural, de nuestro entorno a través de la integración paisajística, y el respeto de su flora y su fauna y costumbres de las comunidades   locales. Igualmente, también rechazamos la explotación sexual de niñas, niños y adolescentes (ESCNNA) y la discriminación, de acuerdo al cumplimiento de la legislación colombiana.

 

De manera que impulsemos los deberes y derechos de nuestros clientes colaboradores y proveedores, para tener un trabajo en equipo y una mejora continua de nuestros servicios.

 

Esta política se dicta en cumplimiento de la Norma Técnica Sectorial NTS TS – 003, que establece los requisitos de sostenibilidad en los aspectos ambientales, socioculturales y económicos que son aplicables a las agencias de viajes.

 

OBJETIVOS

 

  • Fomentar en nuestros guías y colaboradores el uso óptimo de los recursos naturales, teniendo en cuenta que son elementos fundamentales para el desarrollo turístico en nuestro país.

  • Promover el respeto por la autenticidad sociocultural de las comunidades locales, conservar sus activos culturales, arquitectónicos y valores tradicionales.

  • Infundir en los clientes las buenas prácticas ambientales y culturales que garanticen el cuidado y preservación de los destinos.

  • Cumplir con la política de seguridad y salud en el trabajo.

  • Garantizar la calidad respecto a los productos y servicios que ofrecemos.

  • Vincular proveedores que fomenten prácticas relacionadas con el turismo sostenible.

 

MEDIDAS SANITARIAS PARA EL VIAJERO

 

Antes de salir de viaje, infórmese sobre la situación sanitaria efectiva de su destino y sobre el acceso en él a servicios consulares y de emergencia, y asegúrese de que su salud y su seguridad personal no correrán peligro. Cerciórese de tener cubiertas allí sus necesidades específicas (alimentación, accesibilidad o atención médica) antes de decidirse a viajar a un destino determinado

 

INFORMACIÓN OPORTUNA.

 

Reúna toda la información posible sobre su destino, y dedique tiempo a entender sus costumbres, normas y tradiciones. Evite los comportamientos que puedan ofender a la población local.

 

Infórmese de la legislación vigente para no cometer ningún acto que se considere delictivo en el país visitado. No trafique con drogas, armas, antigüedades, especies protegidas, ni productos o sustancias peligrosas o prohibidas por los reglamentos nacionales.

 

NORMATIVIDAD LEGAL VIGENTE:

 

  • El tráfico ilícito de especies de flora y fauna y de bienes del patrimonio cultural se consideran delito en Colombia por los cuales se pueden incurrir en multas y en prisión.

  • Manakin Nature Tours S.A.S. en su compromiso con el desarrollo sostenible promueve el cumplimiento de la siguiente normatividad que protege el patrimonio cultural y natural de la nación:

  • Ley 17 de 1981 y Ley 1333 de 2009 sobre Comercio Internacional de Especies Amenazadas de Fauna y Flora Silvestres.

  • Ley 63 de 1986 y Ley 1185 de 2008 sobre Comercio de Bienes Culturales

  • Resolución 0584 de 2002 sobre Especies Silvestres que se encuentran amenazadas en el territorio nacional.

  • Ley 1453 de 2011. Artículo 32. Manejo ilícito de especies exóticas. De igual forma se promueve el cumplimiento de la normatividad aplicable para contrarrestar la Explotación sexual de menores de edad.

  • Ley 1336 de 2009 promedio de la cual se adiciona y robustece la Ley 679 de 2001, de lucha contra la explotación, la pornografía y el turismo sexual con niños, niñas y adolescentes.

  • Ley 679 de 2001 por medio de la cual se expide un estatuto para prevenir y contrarrestar la explotación, la pornografía y el turismo sexual con menores, en desarrollo del artículo 44 de la Constitución.

  • Ley 599 del 2000. Código Penal, Titulo IV.«Delitos contra la libertad, integridad y formación sexual.

  • Ley 1482 de 2011, garantizar la protección de los derechos de una persona, grupo de personas, comunidad o pueblo, que son vulnerados a través de actos de racismo o discriminación.

 

COMPORTAMIENTOS SOSTENIBLES

 

Es responsabilidad de todos los colaboradores, clientes, empleados y proveedores implementar las siguientes buenas prácticas, adicionales a las establecidas en los diferentes procedimientos del Sistema de Sostenibilidad:

 

COMPORTAMIENTOS SOSTENIBLES CON EL AMBIENTE

 

  • Procurar siempre comprar y consumir alimentos que usen envoltorios reciclables o que no los usen en absoluto.

  • Llevar bolsas de diferentes colores (verde, azul y gris) para separar los residuos y depositarlos en las canecas o lugares demarcados por la autoridad competente; tanto en campo como en la oficina.

  • Incentivar la donación a proyectos que conservación y educación ambiental.

  • Los visitantes bajo ninguna circunstancia podrán llevar a su país de origen plantas o animales silvestres; pues esto no solo es un delito, sino que contribuye a la desaparición de las especies.

  • Reduzca sus emisiones de CO2, si usted viaja en carro o en bus apáguelo mientras está detenido.

  • Evite el uso de planchas de ropa, secadores y planchas para el cabello.

  • No arroje basuras o plástico, identifique las canecas de basura que estén cerca o recoja todo en una bolsa y al terminar su visita bote los residuos en el lugar adecuado.

  • Apague las luces y el aire acondicionado con el fin de ahorrar energía y evitar sobrecarga en los sistemas eléctricos de la ciudad

  • Uso eficiente del papel (Reciclaje), el agua, la energía y de los recursos renovables.

  • Ayudar a conservar las especies de flora, fauna y patrimonio cultural que encuentren en la Agencia y su entorno.

  • Apoyo a grupos ecológicos comunitarios por medio de donaciones de equipos, guías de campo y dotaciones.

 

Agua

  • Cierra los grifos cuando no se estén utilizando. Controla el uso de este recurso.

  • Recuerda que los desechos sanitarios deben botarse en la basurera asignada.

  • Evite contaminar el agua.

  • No verter sustancias dañinas en lavados o en inodoros.

  • Prefiere el uso de termos para el consumo personal del agua.

  • Reportar a la gerencia, fugas o escapes de agua que detecte.

 

Energía

  • Apaga las luces cuando no sean necesarias.

  • Apaga los equipos de cómputo, impresoras y demás aparatos eléctricos una vez finalizada la Jornada de trabajo

  • Apaga la pantalla del ordenador cuando no se esté utilizando.

  • Reportar a la gerencia daños detectados, en las fuentes, equipos o conductores de energía.

  • Implementación de bombillos ahorradores de energía dentro del establecimiento.

 

Residuos/Papel

  • Recuerde la clasificación correcta de los residuos.

  • Utilice en la medida de lo posible hojas reciclables si necesita imprimir.

  • Imprimir por ambas caras de las hojas de papel cuando sea posible.

  • Promueva la comunicación mediante medios electrónicos.

  • Sustituir en las oficinas las pilas de un solo uso, por pilas recargables con mayor vida útil.

 

 COMPORTAMIENTO SOCIOCULTURAL

 

  • Respetar la diversidad; observar las tradiciones y las prácticas sociales y culturales del lugar.

  • Abstención de la venta, comercialización, tráfico o exhibición de piezas arqueológicas, a menos de que cuente con los permisos respectivos, para el caso único y específico de la exhibición.

  • Informar a los viajeros sobre los valores y   tradiciones de la comunidad.

  • Evitar visitas a comunidades indígenas sin autorización.

  • Incentivar la compra por parte del viajero de productos y artesanías locales.

  • Recordar a clientes, proveedores y trabajadores que es importante respetar los derechos humanos, puesto que cualquier acto de vulneración hacia estos va en contra de los fundamentos del turismo.

  • Manakin Nature Tours, advierte que atentar contra la vida de especies protegidas, así como el tráfico y explotación de plantas, es considerado delito y puede traer sanciones graves para quien lo realice.

  • Manakin Nature Tours, promulga en sus clientes, proveedores y empleados cuidados básicos y necesarios para la conservación y durabilidad del destino que visitan, así como garantizar la mejor experiencia durante su estancia.

  • Aclarar que las comunidades son las únicas que podrán decidir los aspectos de sus tradiciones culturales que desean compartir con los visitantes y el nivel de interacción en cada uno.

  • Respetar las artes visuales basadas en técnicas artesanales tradicionales de las comunidades locales.

  • Incentivar el consumo de los alimentos típicos del país y sus comunidades locales.

  • Promover las prácticas sociales, rituales y festividades.

  • Respetar la música y artes escénicas.

  • Fomentar el respeto de las tradiciones y expresiones orales, incluido el lenguaje como vehículo de patrimonio cultural inmaterial.

  • Respetar el conocimientos y usos relacionados con la naturaleza y el universo.

  • Promover los códigos de comportamiento en los sitios de importancia cultural o histórica y protege las piezas arqueológicas e históricas.

  • Contribuir a la protección y el mantenimiento de bienes y sitios históricos, arqueológicos, culturales y espirituales, además de promover y valorar las tradiciones locales.

 

DESARROLLO LOCAL COMUNITARIO:

 

  • Fomentar encuentros culturales entre los turistas y las comunidades locales, en los que se produzca un auténtico y respetuoso intercambio.

  • Promover actividades turísticas que protejan la herencia cultural del lugar de destino y que permitan que los productos culturales y tradicionales, las artesanías y el folclore se mantengan vigentes.

  • Incentivar la participación de las comunidades locales en el desarrollo de los paquetes turísticos.

  • Incluir dentro de la planeación del destino un proceso participativo con la comunidad para realizar las actividades a realizar, dentro y fuera del área natural.

  • Promover estudios del estado de las instalaciones en las comunidades locales para llevar acabo la actividad turística como fuente de ingreso.

  • Respetar los planes de manejo de territorios colectivos y los planes de vida de las comunidades negras, resguardos indígenas y de comunidades campesinas

  • Involucrar a las autoridades tradicionales de las comunidades indígenas y afrocolombianas en los procesos de desarrollo del producto turístico.

 

COMPORTAMIENTO EN LA EMPRESA

 

  • Capacitación continua para los empleados.

  • Reingeniería activa de nuestros servicios para mejora continua con los clientes.

  • Denunciar acciones que atenten contra la integridad física y moral de los seres vivientes en general.

  • Aplicar las políticas legales que garanticen la durabilidad de la Fauna y Flora Colombiana, así como el Bienestar de los niños, niñas y adolescentes.

  • Mantener comportamientos que contribuyan a las buenas relaciones laborales y comerciales, tolerando y respetando las diferencias como raza, religión, género etc. Entre los empleados con los clientes y con los proveedores.

  • Realizar jornadas de separación y entrega de papel a recicladores o empresas de reciclaje que utilicen papel, tanto en la oficina como en el trascurso de los tures.

  • Reducir uso de bolsas plásticas, remplazándolas por bolsas de tela o cajas de cartón.

  • Entregar a los clientes botellas reutilizables para reducir el uso de botellas plásticas.

  • Fomentar el respeto y buen comportamiento hacia las comunidades locales, donde se lleva a cabo los planes turísticos, pedir con anticipación permisos de entradas a las comunidades.

  • Dar charlas a los guías sobre el bue uso de las reservas naturales, Parques nacionales naturales, santuarios de fauna y flora.

  • Entregar manuales sobre buenas prácticas de campo para los guías.

  • Acatar el código de conducta y reportar los hechos ante cualquier duda.

  • Cumplir las normas de seguridad establecidas.

  • Promover y socializar prácticas de laborales que faciliten el trabajo de todos.

  • Respetar las ideas de los demás y reconocer logros alcanzados.

  • Manejar las diferencias de opinión en espacio privado con las personas involucradas únicamente.

  • Informar a los proveedores y a los clientes sobre los compromisos en sostenibilidad adquiridos por la empresa.

 

COMPORTAMIENTO CON LA ECONOMÍA

 

  • Llevar a cabalidad los proyectos que establezca la empresa, para garantizar su desarrollo económico.

  • Cumplir con las directrices trazadas por la gerencia, para el desarrollo económico de la Empresa.

  • Informar las situaciones que pueda impactar negativamente la economía de la Empresa.

  • Proponer acciones relacionadas con la sostenibilidad, que conlleven a mejorar los indicadores del programa de sostenibilidad.

  • Identificar cualquier tipo de inconvenientes que puedan afectar negativamente a la agencia y a sus grupos de interés.

  • Establecer acciones que incrementen los beneficios de la agencia y la comunidad en general.

 

CÓDIGO DE CONDUCTA (LEY 1336 DE 2009)

 

Con el fin de contrarrestar la explotación sexual de niños, niñas y adolescentes en viajes y turismo, los prestadores de servicios turísticos adoptarán un código de conducta que deberán observar sus representantes legales, directores, administradores, empleados y contratistas vinculados a la prestación de servicios turísticos, con el fin de hacer efectivas las obligaciones contempladas en los artículos 16 y 17 de la Ley 679 de 2001, así como a prevenir las conductas tipificadas en el artículo 19 de la misma Ley e igualmente que incorpore las siguientes medidas mínimas de control:

 

Manakin Nature Tours se abstiene de ofrecer en los programas de promoción turística y en los planes turísticos, expresa o subrepticiamente, planes de explotación sexual de niños, niñas y adolescentes y en general todo tipo de práctica de explotación sexual.

 

Manakin Nature Tours se abstiene de dar información a los turistas, directamente o por interpuesta persona acerca de lugares desde donde se coordinen o donde practique explotación sexual comercial de niños, niñas y adolescentes.

 

Manakin Nature Tours se abstiene de conducir a los turistas, directamente o a través de terceros a establecimientos o lugares donde se practique la explotación sexual comercial de niños, niñas, así como conducir a éstos a los sitios donde se encuentran hospedados los turistas, incluso si se trata barcos localizados en altamar, con fines de explotación sexual comercial de niños, niñas y adolescentes.

 

Manakin Nature Tours se abstiene de facilitar vehículos en rutas turísticas con fines de explotación o de abuso sexual con niños, niñas y adolescentes en general todo tipo de práctica de explotación sexual.

 

Impedir el ingreso de niños, niñas y adolescentes a los hoteles o lugares de alojamiento y hospedaje, bares, negocios similares y demás establecimientos en los que se presten servicios turísticos, con fines de explotación o de abuso sexual.

 

Manakin Nature Tours adopta las medidas tendientes a impedir que el personal vinculado a cualquier título con la empresa, ofrezca servicios turísticos que permitan actividad sexual con niños, niñas y adolescentes en general todo tipo de práctica de explotación sexual.

 

Manakin Nature Tours denunciara ante Cámara y Comercio y demás autoridades competentes, los hechos de que hubiere tenido conocimiento por cualquier medio, así como la existencia de lugares, relacionados con explotación sexual de niños, niñas y adolescentes y asegurar que al interior de la empresa existan canales para la denuncia correspondiente ante las autoridades competentes.

 

Manakin Nature Tours diseña y divulga al interior de la empresa y con sus proveedores de bienes y servicios, una política en la que el prestador establezca medidas para prevenir y contrarrestar toda forma de explotación sexual de niños, niñas y adolescentes en viajes y turismo.

 

Manakin Nature Tours capacita a todo el personal vinculado a la empresa, frente al tema de prevención de la explotación sexual comercial de niños, niñas y adolescentes. Informar a sus usuarios sobre las consecuencias legales en Colombia de la explotación y el abuso sexual de niños, niñas y adolescentes.

 

Manakin Nature Tours informara a sus usuarios sobre las consecuencias legales en Colombia de la explotación y el abuso sexual de niños, niñas y adolescentes.

 

En desarrollo de lo dispuesto en el artículo 17 de la Ley 679 de 2001, la agencia advierte al turista que la explotación y el abuso sexual de menores de edad en el país son sancionados penal y administrativamente, conforme a las leyes vigentes.

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Diseñado por: Alejandro Sierra León

Diseñador Gráfico Profesional

Cel: 3213438826